FAQs

  • I want to become a dealer. Where do I start?

    For more information, please contact our distributor, Parts Unlimited, at the address below: Email: comments@parts-unltd.com Phone: 800-369-1000 Fax: 608-741-5395 Address: Parts Unlimited PO Box 5222 Janesville, WI 53547-5222 SAFETY WARNINGS: CONSULT THE MANUFACTURER FOR INFORMATION ON CARE, SAFETY, MAINTENANCE, MANUFACTURER’S WARRANTY AND OTHER INFORMATION FOUND IN THE MANUFACTURER’S BROCHURE(S), MANUAL(S) AND ANY MANUFACTURER’S WEBSITE(S). FAILURE TO FOLLOWING MANUFACTURER’S RECOMMENDATIONS AND REQUIREMENTS CAN NULLIFY THE MANUFACTURER’S WARRANTY AND RESULT IN SERIOUS INJURY.

  • I have a problem with my product. What is your warranty policy?

    Arctiva is 100% committed to creating quality performance riding products and we’re always interested in receiving input from our valued customers. All Arctiva products are warranted for a period of 2 years from date of purchase against any defects in materials and workmanship. As riders, we know that our products are subject to severe conditions and stress. If you experience a problem with one of our products we want to know about it. We kindly request you return your product to the dealer where you originally purchased it (along with your original sales receipt). Your dealer will assist you with returning your product to our distributor, Parts Unlimited, Parts Canada or Parts Europe. We will then evaluate your claim based on our findings.

  • What's the best way to wash my gear?

    Generally, you need to follow the instructions in your instruction/care manual. If you have lost or cannot find the instruction manual please check our products page to find your individual product. You can then click on the manual or care tab to download a PDF version of your owner’s manual or instructions on how to care for your product. You may also contact Arctiva customer service for more information.

  • How do I get some Arctiva stickers?

    Send a Self Addressed Stamped Envelope to:

    Arctiva
    Attn: Decals
    3501 Kennedy Rd
    Janesville, WI 53545